Covid Vaccination Clinics at The Alexandra Suite

If you are 18 years and over and have not yet been vaccinated there are Pfizer 1st dose clinics running at The Alexandra Suite, Swanley onFriday 18th June 10.30-6.30pm, Saturday 19th 8am - 8pm and Sunday 2pm - 8pm.  You can book via the National Booking Service online or by phoning 119.  Walk-ins are also accepted, vaccine permitting.

Healthera App

For the next order of your repeat prescription please download and use the NHS app. The NHS App has additional functionalities to help you manage interactions with your practice (e.g. view and share your COVID-19 status, order repeat medication, book appointments and access health advice). If you encounter any issues downloading and using the NHS app, please email Kmccg.dgsccg.pod@nhs.net  for assistance.“

Get Your Covid19 Travel Passport Easily

  • DO NOT contact your GP
  • Access via NHS App from May 17th
  • Register on NHS App now
  • Contact 119 if you need a letter for foreign travel

Quick link: https://t.co/snBSOXxFcp

Full Guide: https://t.co/wuRJJoAK75

Government Guidance: https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad

Telephones

We are aware that it is difficult to get through to the surgery at the moment - this is not a fault of the phone system but rather the volume of people trying to ring in and the number of staff available to answer the phones. If you do need to speak to a receptionist please hold, otherwise use econsult below:

eConsult Banner

DOCTORLINK

We are no longer using Doctorlink.

Covid Vaccinations

Covid-19 vaccinations will be delivered through a range of NHS services and our practice population will be invited based on a nationally set priority list. The elderly and most at risk from Covid-19 will be vaccinated first.

Patients will be contacted by our local Federation (DGS Health)who are providing the service to Surgeries in the Swanley and Rural area. We understand this is likely to take place in early to mid January 2021. Clinics will be held at The Alexandra Suite, St Mary's Road, Swanley.

The Federation will contact patients to invite them for their two vaccinations. Please do not contact the surgery - our phone lines are extremely busy and we would appreciate your help in freeing up the lines so patients can call regarding other health matters.

The vaccination programme is a huge undertaking and will take several months to get through - please be patient.

General practice is open......

......but because of the Coronavirus pandemic the way patients are seen in primary care has changed.

If you feel unwell or have any worrying symptoms, such as potential signs of cancer,you should seek medical assistance.

GP practices are open and here to help but because of the need to minimise the amount of face to face contact to keep you safe, most appointments in the first instance are carried out over the phone or via video.

In an emergency, for example if you think you might be having a heart attack or stroke, call 999.

If a face to face appointment is needed you will still be seen in person by a GP.

Telephone appointments are not suitable for everyone– if you need a physical examination or blood test,for example. You and your GP can reach a decision on what is best for you. 

If you have Coronavirus symptoms you should stay at home for at least 10 days...

...from when your symptoms started and call NHS 111 if your symptoms worsen. You should arrange to take a test by visiting www.nhs.uk or by calling 119 but do not go to a GP surgery, pharmacy or hospital.

For more information visit#GPisopen www.rcgp.org.uk

Wear A Face Covering

To keep you, other patients and our staff safe everyone must wear a face covering
If there are any reasons why you cannot wear a face covering please speak politely to a member of staff about this.
Abusive behaviour against our staff is not acceptable. We are all in this together.

Appointments

We would like to advise patients that if an appointment is booked on the day which is not urgent it may need to be re-scheduled if more urgent requests come in. To ensure you are not kept waiting please make sure we have your mobile phone number so that we can send you a message.

Telephone Consultations

Over the past few weeks there has been a significant increase in the number of patients who are not answering their phones when they have requested a clinician to call them. This is very frustrating for the clinical staff and has a serious impact on resources.

We would therefore ask you to ensure you keep your phone close by when you have requested a call. Missed calls will not be able to be re-booked on the same day.

Change in rules regarding face coverings

It was announced yesterday that from July 24th 2020 everyone is required to wear a face covering when entering a shop or business.

This is in addition to wearing one on Public Transport which has been mandatory for some time now. Visit the following website for transport exemption cards:

https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/what-should-people-with-asthma-do-now/#Facemask


If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please visit 
www.keepsafe.org.uk/mask and download an exemption card for you to show if asked why you are not wearing one.

Please note, it is NOT the responsibility or the role of the Surgery to issue anyone with an exemption letter or certificate. Please visit the website above for more information.

 

Closure of GP walk-in service at White Horse

Patients are advised that the walk-in GP service at White Horse, Northfleet, ended on 30 June 2020. This is the first step towards implementing a linked urgent treatment centre at Gravesham Community Hospital and Darent Valley Hospital, following a public consultation last year, in line with the Government’s Long Term Plan. In taking that decision, it was also agreed at that time that the contract held with Fleet Healthcare to provide the walk-in GP service would not be extended when it expired on 30 June 2020.

Patients who need to urgently see a GP should contact us and we will do our best to offer an on-the-day appointment if clinically needed. You may be asked to visit another local surgery for your appointment. Alternatively, you can call NHS 111 for advice and direction to the nearest available service where appropriate.

The Miinor Injury Unit at Gravesham Community Hospital, Gravesend, remains open for urgent minor injuries and some minor illnesses. For life-threatening conditions, call 999.

Further information is available on the NHS Kent and Medway Clinical Commissioning Group website.

Following NHS guidelines we are still operating a telephone triage service before inviting patients in to the Practice. We have a mix of clinicians available and you will not necessarily be triaged or seen by a doctor.

FACE MASKS

With immediate effect we will require anyone entering the Surgery to wear a face mask or face covering. 24/06/2020

Help to Care app launched

Help to Care, a new mobile phone app, has been launched to support people who care for others in Kent and Medway. You can download the app by searching for Help to Care in the app store on your Apple device or in Google Play if you have an android device. 

Help to Care App

Covid-19 Privacy Notice

Advice for Parents during Coronavirus

If you have been having regular B12 injections at the Surgery please see the advice under Further Information on the right side of the page.

MED3 (sick note)

NHS 111 has established a service for patients who require certification because they are self-isolating in line with government advice. Follow this link:

https://111.nhs.uk/isolation-note

Prescriptions

Please be aware that during the Coronavirus outbreak your prescription may take a little longer than usual. Please be patient with our staff who are working extremely hard under difficult conditions. Thank you.

COVID-19 UPDATE

Please do not book a GP appointment or attend the practice if you, or anyone in your household, have symptoms associated with coronavirus including a new continuous cough or a high temperature.

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. If you live with other people, they should also stay at home for at least 14 days to avoid spreading the infection outside the home.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or cannot go online.

For the latest coronavirus advice please visit www.nhs.uk/coronavirus.

COVID-19

If you have a cough and/or high temperature do not leave your home for 7 days from when your symptoms started. Do not visit the surgery. Routine face to face GP appointments have been suspended. If you need to speak to a GP then it will be a telephone consultation. No home visits will be made. Essential nursing appointments will continue but annual health checks will be suspended.

CORONAVIRUS

For general information on Coronavirus please go to: https://www.nhs.uk/conditions/coronavirus-covid-19/

If you are concerned that you may have Coronavirus, or may have come into contact with someone who has , the NHS 111 online service has created Coronavirus pages that tell patients what they should do based on their particular circumstances.

These can be accesed at: https://111.nhs.uk/service/covid-19

FAX MACHINE

From 1st February 2020 our fax machine has been de-commissioned and we are no longer able to send or received messages via fax.

CARERS

Are you a carer? please see under "Further Information" about the help that is available and fill in the form so that we can add you to our carer's register.

P.O.D.

Please be aware that when you telephone the Prescription Ordering Direct service to order your medication they will only be able to process medicines which are "on repeat". Medicines which are not on repeat will have to be ordered in writing or in person at the practice. This is to ensure medication is being used appropriately.

PALS

Patient Advice and Liaison Service

If you are experiencing difficulty with any of the care provided by Darent Valley Hospital then PALS are there to help.In our experience patients have found this invaluable when unable to speak to the team managing their care. This is a confidential service for people who would like information, help or wish to comment about any of the services provided by the hospital.

PALS

Darent Valley Hospital

Darenth Wood Road

Dartford

Kent

DA2 8DA

Tel:  01322 428382

Email: dgn-tr.PALS@nhs.net

Mobile Phone Numbers

Please ensure we have your correct mobile number so we can send you text reminders and you can access the My GP App


Care Quality Commission

For our latest inspection report please see under Further Information

The Cedars Surgery is a Training Practice

In association with:

Kent Surrey & Sussex GP Deanery and Canterbury Christ Church University

Currently training under supervision:

Dr Abiola Adeogun

Dr David Keane

Trainees you may see at our surgery:

FY2 - These are fully qualified doctors who have worked at least one year as hospital doctors. They work under supervision.

ST1, ST2, ST3 - Doctors in specialist training in General Practice. The number next to ST indicates the year of training they are currently in.

PA - Physicians associates - This is a new and exciting role in the NHS.

Physician Associates are collaborative healthcare professionals with a generalist medical education, who work alongside doctors, GP's and surgeons providing medical care as an integral part of the multidisciplinary team.

If you see any of our trainees and have any concerns please speak to a member of the reception staff.

Your opinion is extremely valuable and we will often request feedback from patients regarding our trainees.

Improved Access

Many more GP appointments now available in Dartford, Gravesham & Swanley

We are delighted to announce that from 1st October 2018, you can book to be seen by a GP, nurse and other health professionals until 8pm Monday to Friday, and at weekends and bank holidays.

This is part of a national drive to improve access to GP services and give people the opportunity to see health professionals at a time that suits them.

The appointments won't always be at this surgery, but your notes will available to the GP, nurse or other health professional, providing you give your consent.

To find out more, and book one of these appointments, please contact us and speak to the receptionist, who will help you see the right person for your needs.

We will offer the new appointments routinely but please tell us if you particularly need a Saturday, Sunday or evening slot. We will also tell you where the appointment will be. 

Please ring NHS111 as usual if you need medical assistance when we are closed and it cannot wait until we re-open. 

TELEPHONE CALL RECORDING

We record all incoming and outgoing telephone calls for training and monitoring purposes.

Pulmonary Fibrosis Support Group

Action for Pulmonary Fibrosis

HEALTH HELP NOW

Find the right health service online - anytime

See under Further Information to the right of this page


Worried about someone you know?

Kent County Counncil have staff available 24 hours a day. To report abuse of an adult or child follow the link:

http://www.kent.gov.uk/social-care-and-health/report-abuse


Online Access to Medical Records

From 31st March 2015 patients will be able to access their online Patient Summery data as well as book appointments and order repeat prescriptions. Sign up at Reception (you will need photo id). If you are already signed up to online services you will be required to provide photo id to access the new service. 

BLOOD PRESSURE

When did you last have your blood pressure checked? Come in to the surgery and use the BP machine (ask at Reception). If you have your own BP monitor please bring in your readings so we can update your records. 

Patient Participation Group

If you would be interested in joining our PPG please click on the link on the right hand side of this page or ask in the Surgery. 

 

DEMENTIA FRIENDS

We have a number of trained Dementia Friends at the Surgery

See the Dementia Diary produced by the Swanley Dementia Friendly Community Forum

 Dementia_Diary_2015_to_2017

24hr Dementia Helpline: 0800 500 3014

HEALTH HELP NOW

An innovative new service launched by the NHS to help you find the right treatment.

Health Help Now News

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

 

(Site updated 18/06/2021)
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